To join us at Arabian Travel Market, please click here to take part. If registration is open, you will be prompted to enter your details and upon completion you will receive a confirmation email, a badge will be sent to you by email closer to the show. If registration is not open, you will be able to join the waiting list to be the first to know when it is open. If you encounter any difficulties with registration, please contact our Customer Services team who will be happy to help.
الأسئلة الشائعة حول سوق السفر العربي
التسجيل
معلومات عامة
الموقع والسفر
معلومات حول المشاركة
المشترين المستضافين
Registration
How do I register to attend Arabian Travel Market?
Is it free to attend Arabian Travel Market?
Register online for free by 29 April to avoid AED 240 / USD 65 registration fee. From 30 April, we will start charging the registration fee up until the last day of the show on 9 May. There will be no over-the-counter registration at the show. During the show, all registrations must be done online.
Do I need to print my badge at home?
There will be no provision for badge printing at ATM Dubai due to the volume of attendees we welcome. Your badge will be sent to you by email closer to the show and you must print before you arrive onsite.
How do I amend the details shown on my badge?
If you need to change any of the details as they appear on your badge, please contact our Customer Services team who will be able to make the necessary amendments for you.
I have not received my badge.
Our badges can sometimes find their way into your spam or junk folders, so please check there in the first instance. If your badge is not there, please contact our Customer Services team who will be able to re-send your confirmation to the email address you booked with.
I need to register for multiple people, how can I do this?
Each registration requires a unique email address, and therefore you will need to register for each person that wishes to receive a badge. If you encounter any difficulties with this, please contact our Customer Services team who will be happy to help.
I cannot access the registration system, what should I do?
We will be happy to help you with this. Please contact our Customer Services team.
I need help with registration, who can help me with this?
We will be happy to help you with this. Please contact our Customer Services team.
I am a member of the Media, how can I register?
To join us at the event, please click here to book. Our badges for Media are vetted and restricted to publishers, editors, journalists, photographers, broadcasters, influencers, content creators and web bloggers associated with the travel industry.
I would like to register my child.
Unfortunately, we do not allow any children in the exhibition halls under the age of 18.
I am now unable to attend the event, how do I cancel my registration?
There is no need to cancel your registration if you are unable to attend.
Can I have access to the meeting booking service (ATM Connect Me)?
All pre-registered attendees have access to the meeting booking service (ATM Connect Me). If you haven’t received your login details following registration, please contact our Customer Services team.
General Information
What are the show dates and timings?
Monday 6 May: 11:00 – 18:00
Tuesday 7 May: 10:00 – 18:00
Wednesday 8 May: 10:00 – 18:00
Thursday 9 May: 10:00 – 17:00
Where can I find out the details of what is happening at the event?
Make sure you stay updated with the latest industry news and event announcements by following us on our social channels below. Join the conversation by using the hashtag #ATMDubai.
Can I use the logo for your event on my website, or as personal email signature etc.?
You can promote your attendance at ATM Dubai and encourage colleagues or peers to register by using our promotional materials tool kit, including banners and logos here.
I would like to speak/present at the event, how can I arrange this?
For speaking opportunities, please contact our Conference Manager, Brooke Gilbertson.
Is there a dress code for the event?
The dress code is business attire.
Venue and Travel
I’m traveling from outside the UAE, how can I get more information?
For further information on the traveling to the UAE, please click here and scroll down to read through the ‘Passports & Visa’ section. You may also find the separate FAQs section at the bottom of the page useful.
Is there Wi-Fi available at the event?
The venue is Wi-Fi enabled. If you are an Exhibitor and require sole use of a secure wireless connection, you can speak with our official internet service provider via the Exhibitor Operations Manual, which you can access in the Exhibitor Portal.
How do I find my way around the event?
At the venue, you will be guided around the event by various directional signage and there will be information points throughout the venue with staff who can assist you.
You may also use our interactive floorplan, which can be accessed via the official ATM app, to assist you in finding your way throughout the show floor.
How do I get to the venue?
For further information on how to travel the venue, please click here and scroll down to read through ‘Finding your way to DWTC’ section.
Is there parking available?
For further information on parking facilities at the venue, please click here and scroll down to read through the ‘By car’ section under the header ‘Finding your way to DWTC’.
Is DWTC an accessible venue?
DWTC is committed to providing accessible facilities to support People of Determination. Read through the following questions to learn more about the venue’s facilities, or you can also click here.
Is there wheelchair hire?
Wheelchairs are available for hire free of charge from three of the venue’s Information Desks-- located at the Convention Gate, the Exhibition Gate, and at Hall 1. They are also available from the Emergency Medical Services Station next to Hall 5.
Is there disabled parking at DWTC?
All car parks in and around the venue have parking spaces for People of Determination.
All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are leveled, offering unobstructed access.
Where are the disabled toilets located?
There are over 75 toilets for disabled visitors located throughout the venue. They are located near the entrances of most of the halls, inside the halls, and outside some meeting rooms on Level G, Level 1, and Level 2.
I have more questions!
We’re happy to help so you can focus on enjoying the show without worrying about which facilities are available to you. If you have questions on accessibility at DWTC, please contact [email protected] or get in touch with our Customer Services team. You can also visit DWTC’s Accessibility Map here.
Exhibiting Information
How would I go about booking a stand for ATM Dubai?
Please forward your enquiry to the relevant sales representative listed on the Contact Us page or fill in the Stand Enquiry form on this website.
How do I go about getting a quote on the cost to exhibit at ATM Dubai?
Our sales team will be able to assist with the pricing, fill out a Stand Enquiry form and the team will get back to you as soon as possible.
How can I access Exhibitor information?
Exhibitors who have booked a stand can access their onboarding information via the ATM Exhibitor Portal.
When does build-up of the event start, and when are the breakdown deadlines?
Exhibitors can view the exhibition timetable in the ATM Exhibitor Operations Manual. Check back regularly for updates on when this information becomes available.
I can’t get into the Exhibitor Portal, how do I get access?
If you have already signed your contract as an Exhibitor, you should have already received your login details. If you need any further assistance, we will be happy to help. Please contact our Customer Services team.
Where do I find the Exhibitor Operations Manual?
The Exhibitor Operations Manual is available within the Exhibitor Portal or click here. Once you login to the portal, you can then scroll down to the ‘Services’ box where you will find a link to access the Exhibitor Operations Manual.
You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.
Can my stand sharers access the Exhibitor Portal?
Once you have registered your stand sharers in the Exhibitor Portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.
I need to speak with someone about my invoice or to make payment. Who should I speak to?
We would suggest you reach out to your sales contact – and if needed they can then share further contact details with you if you need to speak with our accounts team.
I need someone to design/build my stand, can you help?
If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.
I am interested in sponsorship opportunities, what is available?
We have some great opportunities available to help promote your brand, products and services. To discuss the sponsorship that is available and would offer the greatest value to you please speak with a member of our sales team.
How can I upgrade my website listing?
We would suggest you reach out to your sales contact to discuss the options available.
Are there any free promotional materials for me to use?
You can promote yourself at ATM London using our promotional materials tool kit –including banners and logos which will be available within the Exhibitor Portal.
Remember to follow us on social and use our tag #ATMDubai:
What happens if the event is postponed/cancelled?
Your sales contact will be in touch should the event be postponed or cancelled to assist you further.
What happens if I need to amend my participation at the event?
We would suggest you reach out to your sales contact.
I would like to order some furniture or electricity for my stand, who should I speak to?
You can view a variety of furniture options for both shell scheme and space only stands via the Exhibitor Operations Manual.
If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the Exhibitor Portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.
I would like to arrange catering for my stand, who should I speak to?
Please refer to the catering information available in the Exhibitor Manual.
If you need any further assistance we will be happy to help, please contact our Customer Services team.
How can I book a private meeting room to use during the event, who should I speak to?
We would suggest you reach out to your sales contact.
Is there any support available for lead capturing at the event?
Exhibitors will have access to our bespoke lead-generating app – Emperia. This app allows you to capture leads from the conversations you have with the simple scan of a badge – and it is included in your exhibitor package at no extra cost! You can access Emperia a few weeks before the event using the login details sent to your exhibitor portal administrator. Click here to find out more.
Please remember to log-in to Emperia after ATM, to download all your leads.
I am onsite and need to speak to someone about my stand, where do I go?
Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the Exhibitor Operations Manual. In addition to this, we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.
Can I deliver packages to the venue?
You can find all delivery information in the Exhibitor Operations Manual.
If you need any further assistance we will be happy to help, please contact our Customer Services team.
Is there storage space available at the venue?
You can find all storage information in the Exhibitor Operations Manual. If you need any further assistance we will be happy to help, please contact our Customer Services team.
What else can I do prior to the show to encourage buyers and buyers’ club members to book appointments with me and promote my presence?
Ensure your profile is as close to 100% complete as you can, send press releases through the portal and request meetings during our self-scheduled appointments.
Can I access the list of buyers and make appointments with them?
Due to data protection, we are unable to provide a list of buyers. You are, however, able to search for buyers according to region, company name and product within the meeting booking service (ATM Connect Me).
Please advise on the Hosted Buyers Programme and the regions which these Hosted Buyers are from.
Neslihan Gundes is on hand to assist with any queries regarding the Hosted Buyer programme. Please contact her for more information: [email protected]
Hosted Buyers
How do I go about applying for full hosted buyer status?
If you have any queries regarding applying for the hosted buyer status, please send them to our Hosted Buyer inbox: fiona.D'[email protected]
How does the meeting system work?
It’s based on a mutual match making system, where both the exhibitor and buyers have the opportunity to select who they wish to see.
Can I cancel a meeting?
Yes, we have provided an option to cancel your meeting.
Can't find what you're looking for?
Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.