Inclusion & Accessibility

Events can be busy places, and busy places aren’t for everyone. If you want to be part of the fun, but find safety in a place of solace, visit the WTM Reset Rooms where you can get away from the crowds and take a moment. The WTM Reset Rooms are located at S3 (upper and lower rooms) and N10 (upper and lower rooms) accessed via the boulevard, as well as through the exhibition halls.

If you, or someone you’re with, requires emergency medical assistance whilst at WTM, please don’t hesitate to alert a staff member or visit the Organiser’s Office, who’ll be able to get you the help you need. Remember, you’re not in this alone!

WTM recognises the Hidden Disabilities Sunflower Scheme and will support anyone coming to WTM living with non-visible disabilities. Some disabilities, conditions or chronic illnesses are not immediately obvious to others. Simply by wearing the sunflower lanyard, visitors are letting everyone know that they might need extra help, understanding, or just more time. 

A limited amount of Sunflower lanyards will be available at the information desks in the boulevard, as well as in the WTM Reset Rooms. 

Working with a robust international venue, such as ExCel London, means WTM provides a broad range of services for those with mobility needs, we want everyone to have fun at WTM, so check out these services to support planning your visit Venue Accessibility | ExCeL London.

We understand the importance of prayer and want to provide a quiet space without disruption to your daily activities. The Multi Faith Prayer Room can be accessed through the grey door next to the S9 entrance on the boulevard.

There will also be separate male and female prayer areas within the WTM Reset Rooms (S3 and N10).

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

Click here to see the map of accessible toilets with left-hand and right-hand transfer options across the venue. Please note: Opening hours may vary depending on the events taking place at the time of your visit.

There will also be sign posted gender neutral restroom facilities at either end of the event. ExCeL have an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please note the room has a RADAR key operated lock.

Click here for more information and photos.

The family room can be found by S9 which offers a comfortable private area for expressing breast milk.

WTM Conference Theatres will have links to a free translation app through your mobile device (headphones required), closed captioning on dedicated screens, and ramp access to all stages for speakers. Seating is also laid out for wheelchair access and there will be a dedicated area for wheelchairs.

For the first time we are also ensuring 50% of speakers within our conference programme will be from diverse groups, offering different knowledge, experience and perspective to the WTM audience.

ExCeL London and WTM welcome all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.

There are* 80 bays suitable for accessible drivers on-site across Orange car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.

Please note: the car park only permit vehicles up to a maximum of 1.9 metres height. Please email [email protected] if you require a disabled space for a taller vehicle.